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Use of Internet for Advertising, Sales and Customer Support:
• Instant completion of sales transactions (exchange of product for $).
This factor involves changes to the Product Sales Order Function, and its relations with the Individual Product Customer and with the Product Package Order Function.
It is within this function that the core process work steps associated with product sales order are implemented. The core process defines the workflow sequence of steps, but the business function determines scheduling and the types of resource that will be applied to do the work.
In contrast to traditional sales methods, e-business will require instant sales that are initiated and carried out by the customer, using forms on web pages, interactions with company databases, and automated issuing of the Sales Order to the Product Package Order Function.
This will involve a radical shift to the use of internet and webpage resources instead of human salespeople, and reengineering of this portion of the core process workflow to take advantage of the new technology.
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